Return Policy
All Purine orders ship in plain, unmarked packaging. No product name or branding on the outside.
ALL SALES FINAL
All sales are final. Due to the nature of our products, we do not accept returns, including unused or unopened products, except as expressly stated below.
EXCEPTION
The only exception is when a customer orders slow shipping but later needs faster delivery. In that case only, we allow the return of the slow-shipped order if the customer simultaneously places a new order with faster shipping. An RMA number is required — contact [email protected]. Customer pays return shipping.
SATISFACTION GUARANTEE
Most Purine products come with a manufacturer satisfaction guarantee. Contact [email protected] for the manufacturer’s information.
INCORRECT PRODUCTS
Contact [email protected] within 5 business days of delivery with your order number and description of the issue.
ORDER CANCELLATION
Orders placed before 2pm PST on a business day ship the same day, so the cancellation window is short. Email [email protected] as soon as possible, and we will cancel if the order has not yet been packed. Once a shipping label has been created, the order cannot be cancelled.
INCORRECT OR MISSING ITEMS
If you receive the wrong product, or your order arrives short, email [email protected] within 5 business days of delivery with your order number and a description of the issue. We will ship the correct or missing item at no cost. No return of the original is required unless we ask for it.
DAMAGED IN TRANSIT
Email a photo of the packaging and the contents to [email protected] within 5 business days of delivery. We will replace the damaged kit at no cost. For multi-kit orders, we replace the kits that were damaged, not the full order.
IF YOUR ORDER DOESN’T ARRIVE
Delivery problems are handled separately from returns. See (https://purine.com/shipping-info for the lost package procedure, or contact us directly, and we will start the carrier investigation for you.
REFUNDS
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a further 1–2 statement cycles to appear. Original shipping charges are not refunded.
CONTACT
[email protected]
307-312-0333
Monday – Friday, 9am to 4:30pm PST
Septimal Scientific LLC